Shipping Policy

DVISSA delivers pan-India to all major cities, towns, and rural areas with serviceable pincodes. Enter your pincode at checkout to confirm availability before placing your order.

Business days exclude public holidays and Sundays.

• Orders above ₹999 — FREE shipping
• Orders below ₹999 — flat shipping fee of ₹99
• Express shipping — charged at actual cost shown at checkout
• Bulk orders — shipping included in the quoted price

Orders are processed on business days (Monday–Saturday, excluding public holidays). Orders placed before 12:00 PM IST are typically dispatched the same day; orders placed after are dispatched the next business day.

Once your order is dispatched, you'll receive a shipment notification email with a tracking number and link. You can also track your order from the Orders section of your DVISSA account.

Our courier partners will attempt delivery up to 3 times. If all attempts fail, the order will be returned to our warehouse and a refund will be processed (minus shipping charges). You may also request a re-delivery at an additional charge.

If your order arrives damaged, please photograph the packaging and products before opening and email us at support@dvissa.com within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.

Currently, DVISSA only ships within India. We are working on international delivery options — stay tuned!