Refund & Return Policy

At DVISSA, we stand behind the quality of every product we ship. If something isn't right, we'll make it right — quickly and without hassle.

You may request a return or exchange within 7 days of delivery for the following reasons:

• Product received is damaged or broken
• Wrong item delivered (different from what was ordered)
• Product is expired or has a manufacturing defect
• Significant quantity discrepancy (more than 10% short)

Note: Food/consumable items cannot be returned once opened, unless defective.

• Opened food, health, or consumable products (hygiene reasons)
• Items purchased during clearance or final-sale events
• Custom-packed or bulk B2B orders (governed by separate agreement)
• Items returned without original packaging

1. Email support@dvissa.com within 7 days of delivery
2. Include your order number, item(s) to return, and reason
3. Attach photos of the product and packaging (required for damaged/defective claims)
4. Our team will respond within 48 hours with next steps
5. Do not ship items back without receiving return authorisation from us

• DVISSA error (wrong/damaged item): we bear all return shipping costs
• Customer-initiated returns: customer bears outward shipping; we refund product cost

Orders can be cancelled before dispatch (typically within 2 hours of placement). Once dispatched, the order cannot be cancelled — you'll need to follow the return process after delivery.

To cancel, email support@dvissa.com immediately with your order number.

For all return or refund queries, reach us at support@dvissa.com or call +91 98765 43210 (Mon–Sat, 10 AM – 6 PM IST).